During busy periods your employees can be overrun preparing orders and held up on the phone. As the demand for technology at your fingertips rises, so does the market for providing an online ordering option. Take advantage of the Smartphone trend and use it help your business succeed.
The number of restaurant phone orders is decreasing while the number of orders placed online is on the rise. Your customers want convenience, and if you don’t offer it to them, they will go to a restaurant that does. Customers want to pre-order takeouts for a specific time for collection or delivery. This reduces waiting times, and they know their food will be ready when they are. Expectations are high, and customer satisfaction must be your highest intention to retain customers. They don’t want to spend ages on the phone or visit your restaurant after a busy day, wait in line to pay and collect their order. They want to click, click and await their delivery or pay online, walk in to raise and go home to relax.
A smiley employee ready to pass an order over to a collecting customer, or a delivery order with a simple welcome or thank you greeting is so much more satisfactory. After looking forward to a restaurant takeaway all day, it’s very disappointing if the restaurant makes an error on your order. Using online restaurant ordering options moves the responsibility over to the customer to get it right and away from the busy employee who can’t always guarantee no room for error. Your staff doesn’t want to be bogged down on the phone when they have other jobs to do.
Your customers are important to you, and you must learn to gain new customers and keep them. Online restaurant ordering allows you to communicate with your customers on a personal level. Using the information you gather you can tailor promotions to suit individual order patterns. Email marketing is compelling and highly effective. After gathering data through online ordering, you can customize offers and loyalty promotions to satisfy your customers. Please note you will be required to comply with UK and EU data protection legislation when collecting customer data. WEUNGRY will help our international partners & licensees be compliant with the legislation.
The ability to order online is convenient for your business, your employees, and your customers. Exceed customer expectations with a comfortable experience, assist your employees in allowing them to do their jobs with less room for error, and enhance your businesses chance to succeed by keeping everyone happy with WEUNGRY online ordering options.
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